RETURN & EXCHANGE POLICY
All merchandise sales are final. We do not offer cash refunds or refunds to the original payment method.
CLOTHING EXCHANGES
Clothing may be exchanged for a different size within 14 days of delivery. To qualify for an exchange, the item must be:
• Unworn and unused
• Unwashed
• Free of odors, stains, pet hair, deodorant marks, makeup and damage
• Returned with all original tags and packaging
Items that appear to have been worn, washed, altered or damaged after delivery will not be accepted and will be returned to the customer.
If your requested size is unavailable, you may select another available item of equal value or receive store credit for a future purchase. Store credit does not expire and cannot be exchanged for cash.
HOW TO REQUEST AN EXCHANGE
Contact us within 14 days of receiving your order. Include your order number, the item purchased and the replacement size you need. Do not mail an item back until your exchange request has been approved and return instructions have been provided.
Customers are responsible for return shipping and the shipping cost of the replacement item. Original shipping charges are nonrefundable.
DAMAGED OR INCORRECT ORDERS
If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery and include clear photographs of the item and packaging. If the issue is confirmed, we will provide a replacement or store credit and cover the associated shipping costs.
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
• Clothing that has been worn, washed or altered
• Items without their original tags
• Personalized or custom-made merchandise
• Clearance or final-sale items
• Gift cards
• Items returned after the applicable exchange period
All returned merchandise will be inspected before an exchange or store credit is approved. We reserve the right to deny any return that does not meet these requirements.
This policy does not limit any rights available to customers under applicable law.
